Q: When are you open?
A: We are theoretically open 24 hours a day, 7 days a week since private students and teachers can arrange to schedule lessons when they would like. Our staff is available via telephone Monday – Thursday 10:00am - 7:00pm.

Q: Do you have programs longer than 8 weeks? Or will I have the option to continue with my class after I finish the 8 weeks?
A: Yes, we do offer the option to continue your group when you finish your first enrollment. If we have a minimum of 4 students, both continuing from your class or new enrollments, we will open a second semester. Likewise, after the second semester, again you will be offered the option to continue.

Q: How do I know what my level is?
A: Every school uses a different system to classify levels of fluency. We base our levels on a single characteristic of each language that should not vary from school to school. For example, we use a student’s command of verb tenses to help us decide what level a student has achieved in western European languages. If you’d like to know, just ask us what level your class is currently designated. If you are looking for a class to join, please contact us for an evaluation and recommendation.

Q: Can I come try a class before enrolling?
A: People coming in to observe or ‘try’ a class can be disruptive to the regular group dynamic. Groups get into a ‘groove’ with their teacher and with the other students and we like to maintain the integrity of that rappoire. However, if you would like to come to our school and observe and/or listen to our classes from outside the classroom, you are more than welcome. This way you can get a feel for the atmosphere of our school and the general style of teaching. Please call us ahead of time to schedule a visit.

Q: I enrolled in a new group that hasn’t started yet. Can I cancel my enrollment?
A: Yes, but in order to receive a full refund, you must do so at least seven days before the class start date.

Q: I am currently enrolled in a class, but I can no longer continue.   What should I do?
A: If you are in a class and cannot continue, please call and notify us of your situation as soon as possible as we cannot credit you for classes you have already missed.

Q: Do I get a certificate or diploma after I finish my enrollment?
A: You may request a certificate of completion if you need it for reimbursement or other purposes. Please contact us for more details.

Q: Can I get college credit for your classes?
A: Because we are private language school, we are not authorized by the state to directly award credit for our classes. However, since we use college-level materials, there are several standardized exams that do award college credit as well as institutional exams given by most colleges and universities. Ask your school which exams they accept for credit purposes.

Q: What is the $50 registration fee? Do I have to pay it every time I re-enroll?
A: The $50 registration fee is a one-time fee for new students. You only have to pay this once despite the number of classes and languages you take. The registration fee helps us cover the cost of materials.

Q: I have to miss class. What should I do?
A: We understand that things come up at the last minute, so there is no need to notify us if you will be missing class. If you would like to know what your class covered during your absence, please call or e-mail us and we will send you your assignment. If you know you will be missing a class in the future, you can always ask your instructor what you should study before you return.

Q: I like my group, but I think I’d do better in private lessons. Can I switch?
A: Yes. We can apply your account balance towards a private lesson package. Please call us as soon as you decide to do this as any classes you miss before notifying us will be deducted from your enrollment. We will work with you on arranging lessons that will fit your schedule.

Q: I feel like I’m getting behind, what can I do?
A: If you have been studying on your own, but are still feeling a little lost, we can always arrange a private lesson with your instructor to help you catch up. You may also join another group at a lower level or join a new group to repeat material you’ve covered and become more familiar and comfortable with the topics taught. Please call or e-mail us to make arrangements.

Q: I have some concerns regarding my class/teacher/enrollment/payment. What should I do?
A: We want to hear any concerns you have. Feedback helps us improve our courses and ensure we maintain the highest quality of language instructions in all the classes we offer. Most issues are easily solved. Please notify us as soon as possible since it is much easier for us to address an issue sooner rather than later. You my send an e-mail to sfinfo@abclang.com or call our main number 415-738-7383 and speak with anyone in our office. You are welcome to request that your feedback remain anonymous.

Q: How do you schedule classes around holidays?
A: Classes that are scheduled on the following holidays are canceled unless the teacher and students make special arrangements: New Year’s Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, and Christmas Eve and Day. For classes scheduled around holidays (like the week of Thanksgiving, the week between Christmas and New Year’s), the class can vote whether or not to have class. If the teacher and at least 2 students want to have class, the class will be scheduled. Class length will be determined by the number of students who sign-up to attend (2 students 1 hour, 3 students 1.5 hours, 4+ students 2 hours). Students who do not sign-up will not be charged for the class. Those who sign up but do not attend will still be charged.

Q: A severe weather warning has been issued. Will classes be canceled?
A: We will contact you if a class is canceled. We will post an announcement on our website and send out an e-mail and/or call students to notify of any cancellations. If you do not hear from us, this means classes will run normally. Typically classes run unless public schools are closed.

If you have any further questions or concerns, please do not hesitate to contact us!